1) Order Placed
Once you have successfully placed your order online you will receive by email:
An order acknowledgement from firstname.lastname@example.org detailing the items you have selected and your unique order number. A confirmation from WorldPay (our payment service provider) advising that your card has been authorised successfully. This email will be issued if there is available credit on the card/account you have detailed for payment. If the payment details you have provided do not correspond to those your bank/card account hold on record we will send you an email asking you to telephone us. Until you contact us your order will not be despatched. If you do not contact us within 7 days your order will be cancelled without any further communication.
2) Security Checks
We can only deliver orders to the address at which the card/account used to make the payment is registered and your statement delivered.
The registered address is that to which your card/account statements are sent.
Your bank will confirm to us whether the details you have provided correspond to those they hold on record. Even though your payment has been ‘authorised successfully’ by WorldPay if you have not used the registered address for the card, your order will not be despatched.
Once you place an order, the value of the order is ‘shadowed’ on your card/account. This means that this amount of credit has been reserved. Once your order has been despatched this payment will be taken. If your order is subsequently not despatched for any reason this shadow will self-cancel after 10 days.
3) Order Despatch
Once your order is fully authorised it will be packed and despatched. Orders authorised will be despatched within 2 - 5 days (excluding weekends and bank holidays). Orders are sent via Royal Mail 1st Class Signed For service in the UK and Royal Mail International Track & Signed For service for the Rest of the World. You will be notified by email when your order is dispatched. Please note that delivery can take from 2-12 working days [UK], 6-22 working days [Mainland Europe] and 8-27 working days [Rest of the World]. Until these timeframes have passed we cannot raise any claims for non-delivery of any items despatched.
If we have not been able to despatch all the items you have ordered this will be marked on the accompanying despatch note, also see payment below.
Once your order has been despatched your card/account will be debited.
If we are not able to supply all the garments you ordered the value of any item not despatched will be refunded at the same time as payment is taken. Please note that it usually takes the banks and credit card companies at least 3 to 4 working days before any credit is visible in your card/account.
5) Order Delivery
Your order will be delivered by Royal Mail in the UK or Royal Mail's respective partner in any overseas destinations.
Your postman will require a signature for the parcel. If there is no one available to sign for the parcel when the postman attempts delivery, they will leave a card providing contact details to either help you to arrange to collect it from your local sorting office or arrange redelivery.
6) International Delivery
All orders shipped outside the UK may be subject to import tariffs and/or tax duties. Any such duty and customs costs appropriate to your country are your responsibility. We have no control over whether any such charges will be levied against your order or what the amount may be of any such charges levied and this may differ from country to country.
7) Pre-Ordered Items
On occasion we will offer items on a pre order basis, IE stock that we have ordered and confirmed with our suppliers that the quantities that we have ordered we will receive. If you purchase one of these items, they will be despatched to you on the day that we receive them via next day delivery guaranteed before 1pm. In the event that we do not receive our full consignment of stock from our suppliers, goods will be sent out on a first come first served basis. Unfulfilled orders will be refunded in full and our customers notified.